Please refer to our "Security Policies" by Clicking here. This page will let you read how private we consider your information. We do not retain your Credit Card information, and never give your information to any organization - either internal or external. Please read our discussion regarding our effort to keep your infomation completely private. We also carry the "COMODO" Seal of Security, as well as WebTrust@ website or the Truste@ website.

The product you are ordering is "Customized" to your animal with critical information for that animal only. As a result, we cannot "resell" the product if it is returned. Once you have purchased the product and it has been delivered, you agree to a NO CHARGEBACK rule. USARplus (usarlife.org) will do everything in its power to make you happy - we will reprint or resend the product should you not get delivery.

We stand behind our products, and if we make a mistake on your order we will reship replacements. However, it is important that you review your order carefully yourself to ensure that you didn't make any spelling or date mistakes as we cannot provide refunds for your ID cards once they are made and shipped.

We follow the Return and Reprint policies as stated by Amazon. We will reship your order, if you don't receive it, within the first 90 (ninety) days. After the 90 day period has expired, there will be a $25.00 reprint fee. All of our orders are shipped with USPS tracking, and that tracking number is emailed to you when your package is shipped. If you do not notify us within 90 days that you have not received your package, then the reprint fee may apply. We cannot be responsible for any package shipped over 1 year.

Refunds will only be honored in the first 72 hours (3 Business days/hours) of the order process date and time. After 72 hours, we will issue a "store credit" only. Due to our financial institution limitations, we are not allow to refund money after a three day period.