NEW DOT RULES ON FLYING WITH ESA

As of January 11, 2021, the DOT/FAA/Airlines have Banned Emotional Support Animals from domestic flights. If you wish to fly with your Emotional Support Animal, you will have to register it as a PET - and the fees can range anywhere from $65 to $150 -- per flight. There is generally a limit to the number of PETS that are allowed on any one flight - so MAKE sure you verify with the airlines to fly with your now considered "PET".


Service Animals still fly for free! However, you must fill out several forms - submit them to the Airline - and wait for approval. Most airlines require at least 48 hours advance notice and document upload to their particular server. This is generally an involved task that is not for the faint of heart.


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      We stand behind our products, and if we make a mistake on your order we will reship replacements. However, it is important that you review your order carefully yourself to ensure that you didn't make any spelling or date mistakes as we cannot provide refunds for your ID cards once they are made and shipped.

      We follow the Return and Reprint policies as stated by Amazon. We will reship your order, if you don't receive it, within the first 90 (ninety) days. After the 90 day period has expired, there will be a $25.00 reprint fee. All of our orders are shipped with USPS tracking, and that tracking number is emailed to you when your package is shipped. If you do not notify us within 90 days that you have not received your package, then the reprint fee may apply. We cannot be responsible for any package shipped over 1 year.

      Refunds will only be honored in the first 72 hours (3 Business days/hours) of the order process date and time. After 72 hours, we will issue a "store credit" only. Due to our financial institution limitations, we are not allow to refund money after a three day period.

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